System Administrator / IT Engineer

Work for one of the largest IT Services providers in Regional New South Wales, Australia – CrystalTec

CrystalTec is a Managed Services Provider with a proven track record in solution design, implementation and service delivery. We also provide infrastructure and online cloud services solutions to our customers.

Due to continued growth, we require an additional Level 2 Support Engineer to join our Networking Team. The position is based at from your home within the Philippines.

Ideal applicants will be self-motivated people that conduct themselves in a professional manner and have strong written communication skills. The positions require individuals that display consistent attention to detail and commitment to best practices. Successful candidates will have the opportunity to advance their knowledge and careers through internal and external training.


Successful applicants will have:

Minimum 3 years' experience as a System Administration experience with Microsoft Active Directory, Windows Server and Exchange.
Proficient in the support of Win7, Server 2008 / 2012, Exchange and MS Office.
Would be great advantage if you have experience in an I.T. Customer Service role for an MSP organisation
Would be great advantage if you have experience in Mac OS
Would be great advantage if you are ITIL certified or similar
Would be great advantage Minimum 12 months experience providing out of hours on call support to end customers
Customer focused phone manner
Clear and concise written and verbal skills.
Analytical approach to troubleshooting.
Minimum MCSA Windows Server 2008 or above, as well as other relevant vendor certification
Minimum 24 months experience supporting virtual infrastructure environments (vmWare or ESX)
Understanding of fundamental networking technologies.


Responsibilities in these roles include:

Provide technical expertise and strategic advice that assists in the smooth and efficient operation of the business and its customers.
Remote system administration of customer networks.
Recording and documentation of support cases using ticketing software (AutoTask)
Resolving problems and/or working with other Level 2 or the L3 engineer's, to ensure customer Service Level Agreements are met.
Liaising with third party vendors to address product support issues.
Assist with the design and delivery of complex IT Projects
Design and implement straight forward and less complex IT projects autonomously
Help desk phone and web portal support
Additional experience in any of the following would be considered an advantage
Experience working within an ITIL framework.
Experience implementing Office365 solutions.
Experience with CentraStage.
Current Certifications from Microsoft, Cisco, vMWare, or other mainstream vendor certification.
Certifications, Diploma or Certificate in an IT related course

Please submit your resume and cover letter to hrsalesbgb@gmail.com