HTML Virtual Assistant / Support Admin

An Australian online investor communications specialist that is a leading provider of investor-focused websites and online communication tools specialist for ASX listed companies is looking for a talented HTML Virtual Assistant with SEO knowledge to join our close niche team.

This job role involves the following responsibilities but not limited to:

Monitor support request emails and tasks and coordinate with the appropriate tea ---------- mbers accordingly
Manage client support requests from start to finish
Perform client website updates using the IRM Content Management System – HQi
Onboarding new clients - updating their information in SugarCRM
Maintaining/updating client lists and information in SugarCRM
Carry out client website audits/health checks/SEO reports/GA report
Send out requested information to clients
Reviewing content documents and websites as necessary
Preparing quotes, proposals, billing and invoices
Raise system bugs and defects to Senior Developer
Attend management/development WIP meetings
Update knowledge base articles and Help Center documents

Ideally, you should have:

Excellent written and oral communication skills (English)
Time management skills; ability to handle multiple tasks projects
Ideally demonstrate SEO experience but not essential. Strong abilities in: WordPress, targeted SEO campaigns
Basic Front-end Development knowledge
Highly organized and detail-oriented
Excellent customer service and support skills


Click the "Apply" button on this job post if you're interested. Great opportunities await you!