Account Manager for Digital Marketing Agency

We’re looking for a new Client Success Manager (aka. Account Manager) to join our Digital Marketing agency at Forever Booked. We’re looking for someone full of energy, authenticity, and creativity!

If you had superpowers, it would be a triad of a Masterful Communicator, Great Relationship Builder, and Passionate about Digital Marketing.

This role is perfect if you are excited about the idea of helping small businesses grow, especially in the Health & Wellness industry, through the use of online paid advertising methods.

Through the work we do, we’re not just able to help small businesses grow BUT help people live better lives by improving their health and how they feel.

How? By helping Medical Spas get known in their area!

We are not a typical marketing agency. Our company provides an incredibly unique & specific service that helps Medical Spas attract and convert high-value customers.

We have a “hybrid” service where we generate appointments for Medical Spas through social media advertising, and then also train them on their sales process. By doing this, we generate much better outcomes for our clients.

This helps them serve more people in need, provide more job opportunities, and have fulfilling careers -- all through Digital Marketing.

Our entire process for turning strangers into loyal-clients is pretty much dialed down (which you’ll receive training on). But, we want someone to be the main point of contact for our clients.

Enter YOU, our next Client Success Manager!

As a Client Success Manager, you’ll be the main point contact for clients and our fulfillment team.

Here are some responsibilities of the role:

- Serve as the main point of contact for client communications and quickly build relationships
- Perform onboarding calls with new clients to get them acquainted with our process and gather information to be used by our fulfillment team
- Perform check-in calls every 2 weeks with existing clients to ensure they are using our systems correctly and communicate any strategy changes to the team
- Respond to all client questions in a timely and concise manner (within a business day)
- Learn and understand our tech stack (systems and tools) so you can teach our clients how to use them effectively. You don’t need to be a rocket scientist, just a base understanding of how and why things work.
- Problem solve and manage crisis situations. Be able to keep the temperature low with irate clients and find a win-win situation for problems
- Act as a liaison between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations
- Assist internal teams with coordination and prioritization of projects and tasks through internal tools and systems
- Review campaign data and identify trends and insights to develop strategic recommendations for campaigns
- Implement upsell and retention strategies to help grow the business

Here are the minimum requirements to be considered for the role:

- You have to be willing to undergo training on all our systems and processes and be able to TEACH our clients what you learned
- You have previous experience in an Account Management role or worked in the Hospitality or Service industry
- You have an inclination towards Digital Marketing or have experience in the industry
- You are comfortable speaking and listening to people from all over the world.
- You have near perfect written and spoken English
- You’re fun to be around over coffee or beer outside of work (or tea if that’s your thing).

This is a 100% remote and full-time position. However, you will start part-time at 20 hours per week to undergo training and testing in your first month.

While you can do this wherever you are, we do require an 8-hour overlap with the Canadian EST Time Zone (9 AM to 5 PM EST Toronto/New York Time).

Your compensation will be base salary + bonuses based on milestones hit.

If you're excited by this opportunity to help business owners grow through Digital Marketing, make an impact in their life, and work with an entire team driven by the same purpose - reach out, fill in the form below, and let's get that conversation going.

Thanks!

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