Chat Sales Representative (Local Account)

Daily Responsibilities

- Chat sales agent (for multiple eCommerce products)
- Cold chat conversations
- Warm chat conversations
- Follow up with leads
- Close sales
- Update sales and disposition tracker
- Upsell other products
- Follow chat flow
- Followscript
- Chat response time within 5 minutes a MUST (Don't apply if you can't handle this!)
- Meet daily sales quota
- Local account (so no graveyard shift)


Skills Needed

- Previous BPO experience with chat or sales support REQUIRED. Don't apply if you don't have experience.
- Experience using Facebook messenger a MUST. Don't apply if you don't have experience.
- Experience using google suite tools as google sheet and docs
- Experience using skype
- Experience in a fast-paced environment
- Team player and can work well in a team

Tools Required

- At least 5mpbs internet (this will be checked via Skype screen share)
- Video camera and Skype account
- Good working computer or laptop with a headset for voice calls
- Facebook account (so we can add you to our business page)

Work and Pay Schedule

- Purely work from home setup (mostly chat but follow-ups could be done via phone)
- 40 hours per week work
- 9 hours a day including 1-hour breaktime and x2 15-minute breaks
- Pay will be given every 15 days to be transferred directly to your bank account. So having a BPI or BDO bank account is a must (other banks are allowed as long as an online bank transfer is available).
- You will be using a time tracking tool called Hubstaff. This takes screenshots and productivity. If you are not comfortable with this DON'T APPLY.
- Bonuses or incentives will be provided to overachievers.
- Scorecard and KPI's are implemented.
- Possible weekly shifting schedule:
1st shift: 5am - 2pm
2nd shift: 1pm - 11pm
3rd shift: 4pm - 2am



Email your CV to: ---------- with the following format.