Account Manager

We are growing and back to Onlinejobs.PH to hire another Filipino VA.

Rate: $500 to $900 per month depending on your experience, communication ability and your professional setup (personal work setting vs business center).

Working Hours: 50 hours per week

What You Will Do (Duties):
- Taking inbound calls from customers who call in for questions or concerns related to their application
- Taking the time to examine the client’s file and all associated notes to become fully accustomed with the client’s situation
- Taking and leaving impeccable notes on the client’s file to best collaborate with your colleagues
- Managing your follow up list to ensure that you follow up with clients around agreed-upon days and around their medical
professional appointments.
- Using the CRM software to maintain organized client notes, accurate customer contact information and updated status codes
- Communicating with clients via email and phone as you deem to be most effective for them.
- Assisting with various admin related duties as assigned.
- Participate and prepare for weekly staff meetings and team-building exercises.
- Work in cooperation and support of other team members.
- Must be willing and available to work some evenings and weekend days during our busy period in Oct, Nov & Dec. Vacation time is not available during this critical period.

What You Need to Bring (Requirements):

Technical
Reliable high speed internet connection:
- At least 75mbps download & 15mbps upload
- Internet with a Ping time of less than 150ms
Desktop/laptop with the following minimum requirements:
- 4GB RAM
- Recent version of Windows or MacOS
- Minimum intel i3 or i5 chip of 1.6Ghz, dual cores.
Dual computer screens
Backup internet and backup power source
Professional noise-cancelling headset

Skills:
- Excellent English communication skills (minimal-to-no accent)
- Customer-focused
- Empathetic & compassionate
- Quick learner
- Friendly and warm
- Go-getter attitude

Work Arrangements:
- Monday to Friday, 8am to 5pm Central Standard Time
- 50 hours per week
- Schedule changes will be posted minimum 2 weeks in advance

About the Company:
Grants International Inc. is a Canadian business that has helped tens of thousands of Canadians receive over $75,000,000 of Government refunds since the company started in 1991. Every week we receive half a dozen hand-written testimonials and thank-you letters from our customers across Canada for helping them receive Government ---------- many cases, these refunds make a significant impact on their lives.


How to Stand Out:
Take the pre-screening assessment here:
- ----------

Send us an email with the following:
- Attach your most updated resume
- Please write your answer to the question in the subject line: “what is the 2nd most common language in our head office's city?”