*Dropshipping&Ecommerce* | Re:Amaze Customer Email Support & Order Fulfillment (CJDropshipping/DSers)

We're looking for a Virtual Assistant comfortable with Customer Service, Order Fulfillment & Social Media Management to provide quality service while improving the overall customer service process.


What you'll do

Respond to customer messages using re:amaze in great english & in a timely + efficient manner (in a friendly manner, while displaying respect)

Issue refunds, replacements, or discounts to customers by our best practices

Communicate with our suppliers for faulty or incomplete shipments

Reply to & Moderate Social Media Comments on Facebook

(Can Be Trained) Develop templates, automations & more to streamline support

(Can Be Trained) Fight Fraudulent Orders & Paypal Disputes



What's required

If you consider yourself an empathetic, patient & a technically skilled problem solver + you enjoy digging to the root of problems and offering solutions, we'd love to meet you!
We're also looking for:

(REQUIRED) Experience with Customer Support Software (ReAmaze, ZenDesk)

(REQUIRED) Communication skills - Must have fluent written English

(REQUIRED) Experience working with a Dropshipping Ecommerce Business

(Preferred) Experience with Basic Order Fulfillment (Excel/Google Sheets + DSers/CJDropshipping, etc)


About Us

Our biggest priority always is making each customer as happy as possible, while making financially smart decisions. We are a fast growing ecommerce company that is looking for Rockstar Virtual Assistants to work with long term. Please reply with the word ‘blue’ included in the subject line to be considered. You must be able to take control of your department while being efficient, timely, responsible, always improving, & communicating with us to know if there are issues.