Customer Support Representative - SaleHoo

Doubledot Media is a rapidly growing internet company providing online multi-media training resources and web applications for people looking to start or develop their businesses. With seven different products on the market and more in development, Doubledot Media is an exciting place to work!

We currently have a full-time vacancy for a Customer Support Representative to work with our SaleHoo.com customers. SaleHoo is a directory of wholesale suppliers targeted at eBay sellers and ecommerce website owners. The representative will play a vital role answering customer inquiries and ensuring our valued members receive maximum support and care with their purchase.

The ideal candidate will be a strong communicator with attention to detail who is dedicated to providing friendly and outstanding customer service.

You will be responsible for:

Responding to customer and pre-purchase emails about our SaleHoo.com products.
Daily moderation of the forum and replying to customer questions.
Searching the internet for quality wholesale suppliers to add to our Wholesale Directory.
Contacting wholesalers to request more information and to verify their authenticity.
Creating tailored lists of wholesalers for customers targeting a specific niche.
Solving any technical problems the customer is having with their account.
Recording FAQs and other information as required.
Searching our database for customer information and updating records.
To be successful in this position you will need:

Excellent written English and communication skills, a 'switched-on' friendly manner and the ability to build a rapport with customers via email.
A background selling on eBay and/or experience working in the wholesale industry.
A good understanding of what SaleHoo is all about.
Meticulous attention to detail - no spelling mistakes please!
Work to a very high standard.
Highly organized and motivated with good time management skills.
The ability to respond and resolve customer complaints in a clear, pleasant manner.
This position is full time and can be carried out from any location, provided you have a good internet connection.

Ready to Apply? Please follow the steps extremely carefully!

Write a short (but not one-sentence) introduction with a description of yourself and your relative experience, why are you the most suited person for the role at SaleHoo? Please explain.
Attach your CV as a PDF (include any other projects or examples of your work).
Send!