Support Specialist

We are looking to hire a full-time support specialist to join our small, 100% remote e-commerce company that specializes in the sale and support of mini off-grid, portable and backup solar power systems throughout the USA and Canada.

You will be supporting our operations team & our customers through both the pre and post-purchase journey as well as helping us to improve the overall customer experience.

Some of your day to day tasks will include:

- Order fulfilment
- Product uploads
- Phone call and email management
- Live chats
- Administrative assistance
- Blog post publishing and optimization

Following 2 weeks of training and shadowing, you will be responding and helping our customers as well as handling order fulfilment and administrative tasks. Our support specialist will work Monday to Friday (& every other Saturday), 1:30pm-9:30pm EST.

We believe in supportive teams, an inclusive work environment and providing growth opportunities within your role. Please address your cover letter to Mr. Golden Sun.

Key Requirements For The Role:

· Experience providing exceptional customer service in a contact centre, retail or service environment.
· Have appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location.
· Have access to a wired internet speed of at least 25 Mbps download speed and 10 Mbps upload. You can check your speed here.
· Available to work full-time (40 hours per week) on a consistent schedule from 1:30pm-9:30pm EST - Monday-Friday & every other Saturday (with Friday/Sunday off these weeks)
· Proficiency with technology paired with excellent typing skills.
· Have strong reading, writing and communication skills.
· Willingness to learn all about solar power and renewable energy as well as care deeply about people support and enjoy having genuine human conversations.
· Possess high level of understanding, patience and empathy
· Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.
· Ensure privacy and security practices are followed at all times for both customers and the business.

Bonus Experience:

- A background or interest in solar power, renewable energy, off-grid living.
- Have experience using the Shopify platform

How to Apply:

Please submit your application to via onlinejobs.ph OR send your resume & cover letter to ---------- along with why you’re interested in this position.