Account/Marketing Manager

Who we're looking for:

We are looking for professionals who speak great English and have an understanding of marketing, social media, and customer support. The role in our company is called "Account Manager"

Who We Are:

NOI Digital helps businesses create qualified new sales opportunities every month using our Relationship-Based Marketing Formula. All of our clients are B2B (business to business) and are in need of reaching key decision-makers to grow their client-base quickly, but have no process in place to attract new business consistently every month.

We create a custom marketing campaign for them and execute it for them on their behalf. We also give them a virtual assistant to manage all replies and book the calls for them. We make an effort to know everything that’s going on with our clients, both in life and business. We become their business partners and go out of our way to make sure they have a good experience working with NOI Digital, get the support they need, and make sure they are on track to reach their goals every single month with the help of our services.

If you do not have any experience with general client account management, general marketing terms, and a solid understanding of customer support please do not apply.

Core Role:

The Account Manager will be responsible for managing the clients from overseeing the onboarding process up until they are scheduled for their campaign review call onwards and maintaining clear communication between the client and the support team. A key priority of this role will be the number of clients we are able to retain every month along with customer satisfaction and making sure each customer has the potential for high engagement and lifetime value (LTV).

Responsibilities:

- Retaining Clients - Making sure clients are well taken care of and campaigns are performing well
- Conducting the campaign review calls with newly assigned clients
- Managing communication between the client and the fulfillment team
- Staying on top of campaigns and making sure clients are getting results
- Using downtime to help prospect by warm calling FB Leads to Qualify & Book Demos
- Showing up to client calls well-researched with key topics to discuss
- Overseeing the troubleshooting of client issues through to success and satisfactory
- Upselling Clients (Additional Commission Opportunity)
- Getting Referrals From Clients (Additional Commission Opportunity)
- Getting Testimonials Vids (Additional Commission Opportunity)
- Checking in with clients regularly, continue engaging the relationship, make sure they are happy and getting results and upselling from there
- Communicating with your assigned account assistant regularly to make sure all client prospecting efforts are in sync
- Checking inbox of clients regularly to ensure the campaigns are being well documented by the assistant and everything is up to date
- Conducting briefer calls with clients to discuss current campaign results, revisions, and or resolve issues pertaining to the campaign like (targeting, messaging, offer, etc) or general customer satisfactory

Characteristics:

- Empathetic – deeply understand the goals, drivers, and needs of others
- Service-oriented – ready to go the extra mile for their clients
- Strategic – doesn’t get trapped in the weeds, understands the bigger picture
- Proactive – doesn’t wait to take action, is in charge
- Responsible – takes responsibility for their actions and outcomes; is accountable to other
- Good communicator – writes and speaks for impact; confirms that the other side has the same understanding
- Is prepared – doesn’t get hit with surprises; does the preparation work that others skip
- Great listener – active listener, makes sure the other side feels head
- Asks meaningful questions – deep questions designed to elicit insight and emotion, not just surface content
- Forward-looking – doesn’t just look in the rearview mirror; always asks “what’s next?”
- Fact-based – based in reality; knows that “hope is not a strategy”
- Always learning – invests in their skills and knowledge to keep driving forward
- Fearless – takes the knocks; willing to have the tough conversations
- Team Player – looks out for the team; collaborative
- Good Negotiator – looks for the win/win in every situation; grows the pie
- Authentic – comfortable with their true self
- Trustworthy – earns and deserves the trust of customers and colleagues
- Problem Solver – hustles to find a solution; willing to roll up their sleeves to get the job done

If you’d like to apply, please submit your initial application for consideration! We will get back to you with the next steps assuming we’re a fit!

Job Type: Full-time