Inbound Service Coordinator

We are seeking a passionate, personable person with great phone etiquette. This person’s primary responsibility will to be to answer the phone, gather information from our customers, record the information in our business application and schedule a pool of IT resources to work on these issues while managing our client’s expectations.

A successful candidate will exhibit the following characteristics:

Empathetic Listener, Personable

Positive, Can-Do Attitude

Go-Getter, Does not like the feeling of being idle. “What else can I own?”

Professional, show up ready to work every day

Takes responsibility for a task through completion

Solid written communication skills for note-taking in our business application as well as communication with clients.

Ability to handle sensitive and confidential information with integrity.

Monday-Friday 8:00-5:00 Eastern Time Zone

Paid time off