Problem solver - Customer success & marketing leader in a SaaS company

Happy new year 2021
I hope that you're safe from the pandemic going on out there.
We are an Internet-based B2B software company looking for a problem solver to join our team as a customer success and marketing manager.
You be working closely with the CEO and the rest of the team in a dynamic startup with huge potential for growth.

About what we are doing:
We are following a vision of building a big business that helps improve the lives of a lot of people.
By joining us, you'll be joining a different type of company that is dynamic, agile, caring and inspiring instead of taking on a boring type of job that most companies will offer.

Responsibilities:
Responsible for customer success & happiness through all stages of customer journey including, but not limited to:

awareness: schedule, run & oversee marketing campaigns
acquisition: addressing potential customer objections
activation: onboarding, training, customer service
retention: customer success, customer service
revenue: sales
referral: turn existing users into advocates

Detailed responsibilities and responsibilities
Manage, schedule and oversee marketing and customer success campaigns
Create and manage the creation of marketing and customer success collateral such as articles, tutorial videos
Run marketing campaigns such as webinars, launches, broadcasts, etc.
Managing customer service by making sure customer service queries are redirected to the right team members and all questions got answered.
Ensure high level of customer service
Improve existing company's processes and create new processes to serve users and customers better
Take on new challenges if needed

We are looking for a team member with:
Marketing background
Customer service experience
Customer success experience is preferable
Experience in B2B software is preferable
Copywriting and presentation skills are preferred

Benefits:
Our company is not an ordinary company.
By joining the team, you have the ability to work anywhere remotely and flexibly schedule your time.
The majority of your salary is based on performance which means you have the ability to earn more than a fixed salary if your performance is good
In addition to flexible salary based on performance, we have profit share and other bonuses to team members.

If you feel like you're a good fit, fill out this form to apply: ----------

Enter this special phrase: "problem solver" in the position you are applying

Looking forward to hearing from you