Customer Service Representative (CSR) PHP 30,000.00 - Night Shift

We need Administrative assistants who are fluent in English. An admin assistant will assist real estate agents set up appointments, follow up with clients, and assist in office related tasks.

Responsibilities and Duties:

- Provide Administrative support to the business owners.
- Manage calendars: Keep owners apprised of calendar, action items, messages and relevant business issues, both internal and external.
- Make appropriate, informed decisions regarding owners available time
- Screen incoming calls & email ---------- termine the priority and respond appropriately. Make recommendations as needed regarding appropriate action and follow-up.
- Gather voicemail messages and phone messages, taking initiative on appropriate action or routing to appropriate person.
- Make travel arrangements as needed.
- Create and format documents electronically including letters, emails, marketing materials, status reports, spreadsheets (Excel), and other related documents.
- Electronically file, and track a variety of business documents.
- Coordinate meetings including scheduling, agenda creation & logistics.
- Ensure smooth operation of systems for sellers, buyers, lead generation, contact database management, and back office support. Ensures that all systems and processes run efficiently, making revisions as needed.
- Be able to pull up a record of which properties were shown the previous day and call the showing agents to solicit feedback. VA will be provided with a list of questions to ask as well as some scripts and suggestions on gathering the appropriate information. If the showing agent can’t be reached they will leave a message and request a call back and attempt to call the agent 2-3 more times during the following 2 days in order to gather the feedback. When they speak to the agent they will type the feedback into our online showing feedback form so that the feedback can be reviewed by the listing agent.
- Responsible for keeping owners informed regarding any problems or issues that need to be handled.
- Maintains and helps build Operation manual that documents all systems and standards
- Be able to enter contacts, run queries, export/import data, launch plans and activities, maintain listings and closings, referrals, create/update templates in Top Producer or similar database/CRM.
- Other duties as needed within their abilities.

Required Experience, Skills and Qualifications:

Excellent Verbal and Written Communication Skills
Has Customer Service Experience in the BPO industry
Has good internet connection
With a very quiet/noise free working environment (no noise in the background such as children playing, pets etc.)
Willing to work night shift

Probationary Period (3 months) Php 22,000.00 per month, Regularization Php 30,000

Apply by emailing your resume to ----------