Operations Magician / Executive Assistant Wanted!

Ready to unleash your inner Operations Magic?

Australia's fastest-growing eCommerce agency is on the hunt for an Operations Support Specialist who lives and breaths buisness process management and is obsessed with finding areas to improve and make things work better. And of course, have fun while doing it!

Working at Right Hook is not your average workplace - we are a team of highly skilled and dynamic professionals who are working towards building the BEST eCommerce agency in the world. Do not apply if you are not up for the challenge.

A little bit about us:

- Austrlian Finance Review Top 200 fastest growing companies 2020
- Huge career prospects - we move fast and continuously open new opportunities for the right person.
- Kick-ass team culture - we elevate one another, grow together and have each others back.
- Huge focus on personal growth
- 100% global, virtual company
- Paid Public Holidays off
- Paid Holiday allowance

A little bit about you:

- You love building, mapping + streamlining processes.
- You are a critical thinker, always searching for ways to improve company processes and developing your own ideas.
- You are independant, honest and have a no BS attitude who is a resourceful self-starter and solutions focused.
- You understand what "Kaizen" means.
- Have exceptional time, project management, communication and organisational skills
- You have high attention to detail and flexible approach with the ability to multitask and are highly reliable.
- Open to feedback and continuously striving for improvement
- Hungry for continuous personal growth
- You can bring 1-2 years’ experience in a similar role, ideally with exposure to the digital marketing space/agency life.
- You have Advanced Excel, Asana, Gsuite, l ---------- , analysis skills.
- Ideally have some understanding of Lean / Six Sigma / Agile best practices and methodologies as well as operational frameworks + excellence.


Timezone: PH 8am - 4pm Monday to Friday, however, may be required at times to attend earlier or later meetings to assist gloabl timezones where neccesary.


YOUR DUTIES:

- Assist Head of Operations build out the Operations Department alongside other key personel on the team.
- Creation, testing + maintenance of Client & Internal SOPs, System Maps, Operational Reports + other Operational Initiatives
- Aiding Head of Ops with development of internal training workshops, webinars, growth clubs + presentations
- Produce and manage specific Operational monthly reports in a timely manner
- Weekly updates on team activity to Head of Ops.
- Carry out Department Appraisals including identifying any training + resource needs
- Work with Team Leads, Heads Of Department, Finance + Human Resources to ensure overall team KPIs are met
- Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible
- Advise senior staff about emerging issues that present through client/team member interaction to ensure these are dealt with effectively
- Work collaboratively with all pods and contribute to other activities as required to support priorities and initiatives.
- General admin + executive support to Head of Operations.
- Coordinate cross departmental initiatives with Head of Operations + other team leads