Propel Commerce

Web Developer Needed for Long-term Tech Support Role

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TYPE OF WORK

Part Time

SALARY

PHP 16,000/month (2 hours per day)

HOURS PER WEEK

TBD

DATE POSTED

Mar 03, 2021

JOB OVERVIEW

TO APPLY: PLEASE INCLUDE A COVER LETTER, LINKS TO AT LEAST 2 WEBSITES YOU'VE BUILT AND BRIEFLY MENTION THE WORK YOU DID ON THOSE WEBSITES.

Propel Commerce is a rapidly growing Shopify app company (Upgrade to see actual info)

We are looking for a web developer to provide technical support to our customers.

Working Hours:
- Mondays to Fridays, 2 hours per day. You may choose any two hours between 11am and 5pm EST (12am to 6am PH time.)

Responsibilities:
- Respond to support tickets via email ensuring that all tickets receive a response within one business day
- Review merchant websites and, using Developer Tools in Chrome, identify and correct common support issues
- Log support tickets in a spreadsheet and identify frequently asked questions
- Create canned replies and support articles for frequently asked questions

Requirements:
- Excellent written and spoken English
- Be available for 2 hours Mondays to Fridays during regular business hours in North America
- At least 2 years experience with HTML, CSS, JavaScript and jQuery
- Proficient in HTML / CSS / Chrome Developer Tools / Javascript / jQuery
- Patient, pleasant disposition (our merchants are usually not technically-savvy)
- Familiar with Freshdesk / Zendesk or similar help desk platform
- Reliable / excellent communication skills
- Good, stable internet connection and power

Our team values:
- Honesty
- Openness
- Humility
- Confidence
- Teamwork

ABOUT THE EMPLOYER

Contact Person: Chris Norton

Member since: July 25, 2018

Total Job Posts: 1

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