Shopify ecommerce dropshipping store looking to hire full-time virtual assistant

Main day-to-day tasks include:

1) processing orders;
2) tracking shipped orders and following up with shipping;
3) keep detailed accounting records of transactions (Excel);
4) responding to customer inquiries via phone or email;
5) monitoring and follow up on previous customer issues;

The ideal candidate is a professional who is looking to build a long-term relationship and be part of a small growing team. This is not a gig. I am looking for someone dedicated to learning and growing with the business.

Please review requirements carefully. We ask you only to apply for this job if you meet all the criteria below.

1. At least 8 hours available for dedicated service and focused administrative tasks during US business hours;
2. Consistent internet connectivity and suitable equipment available. If you performed a speed test, please send me results. I am interested in hearing if you have a backup plan for power outages. I am willing to contribute for co-working space usage if necessary;
3. Previous experience with customer service with US client base or administrative work with US corporation;
4. English proficiency and excellent writing skills are extremely important - customers are 100% US based and very sophisticated;
5. Attention to detail - expensive and complex products requires thoughtful responses to inquiries, sometimes requiring additional research. This is very important to this business. Expertise is the one promise I make to my customers that differentiates us from competition;
6. Proficient in Microsoft Excel and knowledgeable in basic accounting.

I am flexible with regards to payment options - by the hour or a fixed salary is up for discussion.

What’s your favorite book? Please start your cover letter with the name of your favorite book.


Please answer the following questions on submitting your proposal:
1. Which of the required job skills do you feel you are strongest at?
2. What past project or job have you had that is most like this one and why?
3. Why did you apply to this particular job?
4. What are you looking for in an employer?