e-Commerce Virtual Assistant

Job Description:

Experienced virtual assistant (VA) needed for growing eCommerce business. Hours per week will vary depending on sales volume and specific projects. However, the average need will be approximately 5 hours per week and will grow depending on the performance of the virtual assistant.

Responsibilities Include:
- Handle customer service inquiries – respond to e-mails and voicemails and e-mails at least twice a day. Potential for VA to handle site chat and phone inquiries on a 5-8 hour a day basis depending on performance.
- Order Processing and Return Management – Process orders across multiple e-commerce marketplaces and update tracking accordingly. Process customer returns.
- Inventory Management and Replenishment – Monitor inventory levels across marketplaces. Create purchase orders for distributors for low stock items. Inventory reconciliation – audit product shipments to ensure all inventories were received by fulfillment centers.
- New Product Research – Source new products for retail sale, provide sales forecast and profitability for prospective products.
- Product Catalog Maintenance Across Marketplaces – Create and manage product listings across e-commerce website and online marketplaces such as Amazon and Sears. Optimize existing listings – edit images, descriptions, keywords.
- Marketing – Help with online marketing assignments including: daily social media updating and monitoring, weekly blog posts, monthly e-mail marketing campaigns, paid advertising and SEO.
- Administrative Support: Provide company owner administrative support, including basic bookkeeping, scheduling meetings, booking travel, online research, task management and e-mail support.

Ideal candidate will have following skills/experience:
- Fluent in English and strong written and spoken communication skills
- Strong Microsoft Office (Excel, PowerPoint and Word) Skills
- Previous e-commerce experience, including knowledge of common e-commerce platforms (for example, Shopify and Amazon).
- Marketing experience – including familiarity with social media marketing, e-mail campaigns and SEO.
- Strong customer skills on phone, e-mail and chat.