OPEN POSITION: Salesforce Admin

SALESFORCE ADMIN

Seeking a Salesforce (SFDC) Administrator to support the customer facing teams. At least 2 years of experience in Salesforce Administrator. This is an ideal job for an experienced Salesforce Administrator who understands business processes and has strong interpersonal skills to be able to carry out projects across functional teams, who is looking for an exciting opportunity with a high growth company.

POSITION DESCRIPTION:
Perform duties to support, develop and configure the Salesforce CRM and other business applications including development, enhancements, customization, configuration,
reporting, and end user support, working within the limits of established policies.


ESSENTIAL FUNCTIONS:
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers.
• Create and document application requirements by working together with those involved in the development of program enhancements
and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed.
• Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate
testing environments and coordinating actual software testing.
• Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements:
o Train new and existing users on how to use database applications
o Keep application users informed about system functionality and enhancements
• Logging and tracking identified system problems through resolution
• Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as
database applications are developed
• Assist programmer with the development of technical documentation of existing and future applications.
• Support and maintain Salesforce (CRM) including ad-hoc projects, enhancements, customization, and end user support including configuration of third party tools/applications.
• Develop and code specialized improvements and enhancements to CRM systems in order to maintain top functionality with changing sales and customer support strategies, including portal development and Knowledge system.
• Maintain CRM system configuration with respect to user permissions, custom objects, custom fields, validation rules, page layouts, etc. utilizing standardize change control process.
• Create custom reports, views, code and objects. Assist in creation and modification of reports and dashboards.
• Perform mass data updates to the CRM data with utility applications.
• Evaluate new releases of CRM to determine functionality requirements. Lead change management in regards to the delivery of the new releases by providing detailed information on how changes will apply to all affected departments.
• Manage various operational requests, which may include global changes requests, and troubleshoot issues.
• Develop and deliver training materials on CRM related processes for business and operational users.
• Coordinate projects to introduce new user process and/or groups to the CRM system.
• Work with project teams (including users, design, development, and/or implementation) to interpret and design enterprise based applications and/or assist in the research, purchase and support of industry standard applications for business enhancement.
• Develop and carry out testing procedures to ensure the reliability of the design.
• Debug the project and re-test as needed. Document testing procedures and results.
• Provide global leadership to other CRM administrators in each region and maintain communication and configuration control for the global CRM system.
• Lead cross departmental teams for prioritization and consistent value delivery of CRM configuration enhancements.
• Able to deploy the objects, triggers, visual force pages, classes etc. using change set