CX Agent

Vision Path Inc. dba ContactsCart is in search of a dynamic independent contractor professional to join our team as a Customer Experience Agent. The position will be for a full time agent with scheduled hours up to 40 hrs a week. Weekends and holidays on a rotating shift may be required. The position has ample opportunities for bonuses and promotion potential for the right candidate.

Customer Experience Job Responsibilities:
* Serves customers by providing product and service information and resolving product and service problems via phone, email
and live chat.
* Attracts potential customers by answering product and service questions and suggesting information about other products
and services.
* Opens customer accounts by recording account information accurately.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting
and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure
resolution.
* Maintains financial accounts by processing customer adjustments i.e discounts/ replacements or refunds.
* Recommends potential products or services to management by collecting customer information and analyzing customer
needs.
* Prepares product or service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed and has a strong ability to prioritize and multitask

Requirements
* Reliable computer with internet access
* Quiet working area away from distractions
* Willingness to take direction
* Ability to work rotating shifts, weekends and holidays if needed.
* Previous experience in customer service, sales, or other related fields
* Ability to build rapport with customers
* Positive and professional demeanor
* Excellent written and verbal communication skills