Customer service and Social Media Assistant

We are looking for a highly experienced customer service representative with strong skills in social media and Customer assistance responsibilities of the role include:
* Attend to customer service email's and online queries through various support channels and applications.
* Explaining application techniques, suggesting products that meet clients’ needs and informing customers about product details,specifications, trouble-shooting and price.
* Follow up with customer order
* Follow up customer refunds
* Attend to stockists and orders queires
* Audit and followup with courier company on status of deliveries.
* Candidates must have good communication skills and customer service skills.
* Customer Service Platforms include Shopify, Facebook Group, Tidio, Email, Facebook Business Suite and Instagram

Social Media duties include:
* Manages company social media channels, including Facebook, LinkedIn, Tiktok, Pinterest, and other relevant platforms
* Engages in social media presence creation on new and emerging social media platforms
* Creates dynamic written, graphic, and video content
* Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation
* Researching hastags
* Assists social media management with large projects, events, and community management
* Works as part of a team to develop social media campaigns
* Analyses and reports audience information and demographics, and success of existing social media projects
Proposes new ideas and concepts for social media content
* Works with marketing and social media team members to coordinate ad campaigns with social media strategy
* Writes and distributes e-newsletters to subscribers
* Manages social media communications
* Uses timelines and scheduled content to create a consistent stream of new content for audience interaction while analysing, managing, and altering schedules where necessary to optimize visits
* Uploading influencer videos and basic influencer management

Skills and Qualifications:
Marketing or Social Media Marketing Qualification Preferred, Content Writing, Photo editing & Video editing skills, Teamwork, Self-Motivation, Organisational skills, Strong Communication Skills, SEO, Strong Customer-Service Skills, Enthusiasm, Detail-Oriented, Collaboration, Microsoft office suite, Google sheets, Trello, Klaviyo,

To be successful for this role, you must have excellent time management skills, stong written english skills and provide exceptional and friendly customer service.

If you're applying for this role please answer the questions below, we are looking for a personalised respose and not something copied from the internet:

1. What specific experience and skills do you have that we haven't listed above that will make you excel in this role?
2. What experience do you have with managing social media accounts?
3. What do you believe makes good customer service?
4. Please address this customer service question and demonstratewhat questions would you ask and how you would solve this issue. You can come up with any solution you like. " I would like a refund..I'm not happy with the product"
5. What are you looking for in a job and what is your ideal job and why?


Please also enclose your CV and References