Project Manager

We’re looking for an awesome, reliable, and experienced Project Manager for a US-based Membership Club & Social Events company for couples (virtual and in-person).

They are looking to hire a self-motivated, self-responsible, incredibly nurturing, passionate, and energetic person who’s ready to join them as they rise into the next level of their growing business.

The company is a Sanctuary of couples supporting couples to evolve their partnerships. They gather visionaries, community builders, thought leaders, and committed couples together to share their collective knowledge, experience, wisdom, and resources to uplift and elevate their partnerships. Their mission is to raise the relational quotient (RQ) and the Communal Quotient (CQ) in their culture.

THE ROLE
Project Manager starting at up to 20hrs/week:
* Manage our Concierge (customer service) across multiple platforms including email, text, our wordpress website, social media, zoom and slack.
* Respond rapidly and thoroughly to any customer inquiries with answers that are clear, concise, accurate, complete and in alignment with our Eden Ethos and 12 Principals.
* Handle payment and collection issues amongst our members to help create both automated systems coupled with personal outreach to help keep everyone up to date
* Develop an in-depth knowledge of all Eden World’s programs, procedures, platforms and policies to be able to resolve almost any inquiry yourself
* Bring a white glove atmosphere when onboarding our new members, especially our Visionary Level members bringing an ‘All Needs Met’ approach keeping a beat on the pulse of all members, knowing their situations and needs, helping our members get through critical moments with ease.
* Bring a Win-Win approach to problem-solving where both our team and our members feel impeccably supported and cared for applying a bit of detective work to solve any issue that comes your way.
* Run point on customer issues that require masterful coordination between multiple teams (such as our leadership team, wisdom council, program directors, marketing team and technical support).
* Delegate complex questions (technical or emotional) to the relevant members of our team if and when they aren’t able to be resolved by you.
* Help Eden World keep customer retention high and churn low by reporting metrics to the leadership team, coming up with creative ideas and helping to implement them.
* Occasional help with grammar and copy editing with attention to detail to make sure what we are creating is on brand and without errors bringing great communication skills to everything we send.
* Help project manage our Program Directors and Team Members to make sure everyone is on track with their deliverables using tools like slack.com, asana, and/or other project management tools.
* Serve as a leader to continuously evaluate, identify and communicate trends, opportunities, issues amongst our members to drive product, system and technical improvements that positively impact our members experience.
* Report operational issues as they surface; proposing changes to systems, processes and business alignment to fix root causes.
* Develop, compile, and maintain a library of protocols and customer service policies (FAQs/screencast (loom) tutorials/help pages etc.) on how we handle all customer care concerns.
* Create Metrics and reporting that tracks Customer Service issues.
* Live and virtual event support which could include booking venues, managing budgets, coordinating work of volunteers, team members, vendors, partners, contractors, and facilitators during the fulfillment of our virtual and live events ritualizing the entire welcome experience – know that they are entering a sacred container.
* Help create our ‘Thrival Guides & Schedule’ which are a compilation of all the details our members need to participate in our events (i.e. dates, times, schedule, location, travel support, parking, what to bring, how to participate, etc.).
* Prepare for and participate in a weekly meeting sharing your promises, requests, and any decisions that need to be made for you to feel empowered in your role.
* Have the Flexibility to adapt work schedule to align with peak periods during our Virtual and Live Event Launches, Course Launches, and the changing demands of our organization.

PREFERED EXPERIENCE
Best if you…
* Have been in a Customer Service, Executive Assistance or similar role before for at least 2 years.
* Have 1 year of Account / Project management experience.
* Have a great personality, both in person and in writing.
* Have a laptop and a car with valid insurance.
* Can be flexible with our working hours, especially when we are rolling out a new offering or gearing up for an event.
* Be kind, nurturing and generous, yet have the ability to navigate difficult or challenging situations with grace – a perfect balance of accommodating yet clear on your needs.
* Are in a committed relationship with your partner.

The successful candidate will possess the following qualities…
* Exceptionally organized and detail-oriented.
* Has an incredibly nurturing and caring disposition that is graceful even when under pressure…good at de-escalating situations and having everyone feel at ease.
* Takes personal responsibility and is reliable, acknowledging any mistakes and excited to evolve, experiment, and get better and better each day.
* Is an effective communicator and at ease forming thoughtful responses and doing frequent outreach.
* Adaptable – able to demonstrate flexibility in the face of change
* Is resourceful and proactive, willing to do what it takes to get a job done, knowing that some weeks will be crazy, and others, quite relaxed.
* Tech-savvy with the ability to learn new software and tools quickly – g-suite, slack, zoom, ontraport, wordpress, social media,
* Prompt and conscientious with very strong follow-through skills – always meeting deadlines
* Have a cheerful, positive, can-do attitude where no task is above or below you

Technical Skills Required:
* G-Suite (gmail, calendar, google drive, google docs, sheets and slides)
* WordPress (basic knowledge)
* Social Media (Facebook, Instagram)
* CRM Systems (i.e. Ontraport, Infusionsoft, Mailchimp style programs)

Knowledge of these tools is not required but very helpful and can be trained:
* Slack (team communications)
* Zoom (meetings, programs, and courses)
* Ontraport (CRM system)
* Divi Themes (WordPress page builder)
* Accessally (Membership, Course Functionality, & Payment Plugin)
* Asana (Project management)
* Monday.com (Project management)

Position Details:
* This is an independent contractor position
* You must have access to a comfortable home office, laptop, and strong internet connection.
* Up to 20 hours per week to start with potential for growth
* The pay rate for this position is anywhere from $7/ hour up to $10 per hour for a rockstar
* We’re looking for someone to become a long-term team member.

HOW TO APPLY:
Please fill out the survey application form on this link: ----------