Customer Service Representative

* Act as the company gatekeeper
* Attracts potential customers by answering product and service questions; suggesting information about other products and services * Greet customers warmly and ascertain problem or reason for calling
* Responsible for the preparation of proposal letter and quotation.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* Maintains financial accounts by processing customer adjustments
* Assist with placement of orders, refunds, or exchanges
* Take payment information and other pertinent information such as addresses and phone numbers
* Clerical responsibilities, such duties may involve answering telephone calls and making the appropriate transfers.