Client Relations Officer

We are looking for a Client Relations Officer to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our ---------- this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities:
* Build relationships with clients/customers
* Create plans to address clients’ business needs
* Advise clients on creating profitable processes
* Act as point of contact for complaints and escalate issues as appropriate
* Help sales team up-sell or cross-sell services
* Ensure both the company and clients adhere to contract terms
* Study competition to find new ways to retain customers
* Collaborate with internal teams (e.g. sales, accountants, senior management) to address customers’ needs

Requirements:
* 1-2 years of customer service experience
* Proven experience as a Client Relations or Relationship Officer
* Proven track record of meeting and exceeding targets
* Experience tracking relevant KPIs (e.g. customer satisfaction)
* Proficient in MS Office, with a working knowledge of CRM platforms
* A customer-oriented attitude
* Excellent communication and negotiation skills - written and verbal
* Problem-solving aptitude
* Ability to work well with a team