customer service representative (outbound)

iCONNECT CONVERGENCE INC. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.

We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.

We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve. Taking this at the heart of what we do, the management and employees share the following values:

PERSONAL:
We provide personal and sincere service that builds lasting relationship with the customer, deepening the more we get to know them.

SIMPLE:
We recognize that all great customer experiences require ease of effort from the customers. We strive to make things simple and easy for our customers.

RELIABLE:
We aim to ensure that we are both accessible and available in all channels preferred by our customers anytime, anywhere.

CARING AND FUN:
In all interaction opportunities with the customer, we make them feel that they are far more important than our processes. We let our customers enjoy their journey with us- we are just here to make sure they do.

CONSISTENT:
We make our customers feel they are part of the ABS-CBN family in every means, opportunities and realities possible.