Wordpress Client Support

I have an online company that sells blogs using Wordpress (Pro Site plugin + additional customization).

I already have several developers on board, who work on new features.

I am opening a new full time position to handle urgent unpredictable issues related by clients to our Customer Service.

Your tasks will include:
- daily access our Customer Service Support System (OsTickets) and review all our customers requests to the technical team
- set up priorities
- research and solve web development issues
- review which suggestions from customers should be implemented short-term and long-term or not implemented
- create new tasks for these features (to explain to the developer team)
- report to your manager

Please answer these questions in your application:
1) Do you have your own computer?
2) Are you the best in the world at Wordpress and developing plugins?
3) Are you thorough and detail-oriented?
4) Are you able to set priorities successfully?
6) Are you reliable?
9) How good are you at FTP?
10) How good are you at Cpanel?
11) How good are you at MySQL?
12) How good are you at PHP?
13) How good are you at CSS?
14) Are you able to work from 10am to 12 and from 12:30 to 7pm, UTC+2 from Monday to Friday?
15) Are you okay to do a shift every other weekend? (no work, monitoring only)

Please describe your previous related job.

Kindest regards,
Millie Lavoisier