Customer Service

Candidates MUST be fluent in English (speaking, listening, writing, and reading)

Job description:
It’s teleworking.
All of the communications with customers are in English.
Working hours are from 9:00 AM to 5:00 PM PST. Working days: Monday to Friday
Meetings required to work with the management team are held in the form of video conferencing.


- Responding to and following up on customer requests by phone, chat, email, Telegram and WhatsApp
- Carrying out the necessary coordination with managers and colleagues
- Guiding customers in using the company's services
- Investigate customer issues and provide creative solutions to problems, appropriate behavior and on time handling to keep customers satisfaction
- Transferring customers feedback

Skills required:
- Fluent in English (speaking, writing, reading)
- Having a team spirit and a learner personality, committed to work discipline
- Familiar with Internet businesses and complete mastery of the Internet and familiarity with office software
- Familiar with CRM software
- Having communication skills and the ability to analyze and follow up problems related to customers, the ability to recognize the needs of customer and provide solutions
- Good manners, good communication
- Disciplined and persistent in pursuing customer affairs

Job conditions:
Education: Bachelor's degree or higher
Resumes must have photo of candidate
In the resumes, personal details, contact information, accurate job records, accurate educational records, etc. must be included.