Technical Customer Support Engineer

Fluent Trade Technologies is the fastest ‘end-to-end’ data & trading technology provider in the FX and Futures markets.

Fluent's market-leading ultra-low latency solutions are used by many of the markets' largest participants and include: connectivity, smart data distribution, market-making & pricing engine tools and revolutionary embedded pre-trade risk and behavioral controls.

Fluent empowers clients to focus on their core business, as well as significantly improving and standardizing many components within the Capital Markets.

We are hiring, come and join us!



We are looking for a Sr Customer Support Engineer L2-L3



Position Overview:

The Sr. Support Engineer will be responsible for providing Level 1-3 high quality and effective support to Fluent’s rapidly growing customer base.

( shift starts at 06:00 PHL time from Mon to Fr only remote from home)



Responsibilities:

• Respond to customers’ inquiries relating to information, product functionality and issues.

• Log and classify all calls and requests for assistance in Service Now

• Recognize and escalate recurring problems, inferior processes or outdated procedures.

• Perform configuration modifications, documenting troubleshooting and problem resolution steps.

• Work on assigned customer integration projects

REQUIREMENTS
• Unix/Linux and FIX protocol knowledge required. Ability to analyze log files. Knowledge of regexp, processes.

• Knowledge of scripting - at least one of Bash, Python, Perl or CShell

• Basic network knowledge - Telnet, TCP/IP

• Ability to communicate and engage effectively, verbally and in writing, in English.

• Excellent analytical skills with the ability to solve problems and develop solutions.

• 3-5 or more years of experience in support/technical role in financial markets.

• Experience in customer project management (PMP qualification) preferred

• Strong Advantages: Financial background: FIX protocol, eFx, Jira ,SVN, C++