[EXPERT] Manager - Customer Support Team

*spams will be reported*

For a big growing POD brand, an expert, well-experienced customer support team manager is required for a very hard working yet rewarding position.

The requirements are:
* [MUST] At least 5 years of experience as a customer support representative(both email & phone) from which at least 3 years you operated as a customer support team leader.
* [MUST] An experience handling at least 7 team members simultaneously.
* [MUST] At least 1 years of experience with e-commerce businesses
* [MUST] PHENOMENAL communication skills.
* [MUST] An ability to work under pressure
* [PLUS] previous experience with custom-made ---------- order to apply please reply to all of those questions in an organized way.

1. Please share your experience as a customer support representative - places, duration, duties, and platforms you used.
2. Please share your experience as a customer support team manager - places, duration, duties, and platforms you used, how many team members you handled.
3. Please share your previous experience with e-commerce businesses - places, duration, duties, and platforms you used.
4. In our company, we require each employee, and especially the managers to work closely and effectively with other divisions to strengthen the chain of the company, please share from your previous experience type of communications and cooperations you had as a CS team leader with other divisions, how did you manage to handle them and the hierarchy, what challenges did you face with the communication between you and them and how did you manage to solve it.
5. Please share with us how those qualities reflect on you, provide scenarios from your past experience, and how those qualities assisted you to face those scenarios:
* Proactiveness
* Self-learning
* Handling unfamiliar issues (adjustment)
6: TEST QUESTIONS: In our company, there are a lot of different possible concerns to handle, since all of our orders are custom made and the processing is way more complex than usual companies in the industry. that causes a lot of challenges, especially for the CS team, as they need to follow-up with the entire operation to be able to provide the customer with the best resolution.
Based on your previous experience, please share with us in your own words how you will make sure the team manages to handle this operation and nothing is forgotten. What will be the SOPs for that?