Clinical Admin Assistant [On Site]

Important: Candidate must be amenable to work on site in Ortigas.

Scope: Primary responsibility is to organize appointment of patients with physicians.

Basic Qualifications:
1. Excellent verbal and written English
2. Experience customer service experience
3. Ability to handle caller frustrations and remain professional on every interaction
4. Technically savvy and able to multi task on different platforms while maintaining accuracy, precision, and security in handling sensitive patient information
5. Proactive assessment and discernment of patient concerns and identification of best care management or suitability for virtual care versus in-person care
6. Flexible and thrives in a highly regulated, rapidly growing and changing environment
7. Possesses strong positive attitude and character towards work and supportive of cross-functional projects relating to but not directly supported by the patient intake team
8. Able to remain efficient, respectful, productive, and work with integrity under minimal supervision
9. Strong interpersonal skills and ability collaborate with the team in a performance driven environment
10. Extremely organized, positive, and willing to learn new skills through feedback, coaching, and self-paced or leader-led trainings

Preferred Qualification:
1. Graduate of health science related degree
2. At least 2-3 years experience in a North American voice account dealing with healthcare and/or insurances
3. Knowledge of cloud based CRM, Google Suite, EMRs, etc.
4. Knowledge of prior authorization, BCBS, EMR and privacy requirements in North America (HIPAA etc.)
5. Strong mathematical, comprehension, process improvement, critical thinking, and decision making skills

If interested, please include a link to your updated resume as well as link to a 5 minute video introduction to your message/application and send it to ----------