Help Desk Operator I

Part-Time
Help Desk Operator I

This position is for a credit consulting agency in Florida. Many of our clients will come from online via our website, social media, emails. This position requires someone part-time, no more than 20-25 hours per week to monitor these streams and communicate products to clients via phone or email.

Understanding of software mentioned below is not required but is a bonus, please mention if you have experience with any of these as pay will increase. Read duties and expectations before applying. Training can be provided for the right candidate.

What We Offer:
• Growth opportunities after one calendar year of service
• Christmas bonus
• Education
• Customer Referral bonus
• Investments
• Employee Referral bonus

Duties:
• Monitoring help desk email for new clients and initiating conversation with potential client
? Excellent English, speaking and writing, is a must
? Understanding of Microsoft office, platforms such as word and excel are required.
? Adobe PDF's experience preferred
• Post and keep up with social media
? Instagram, Facebook and Twitter
? Comment, Post, and Update social media platforms daily with content
• Understand Credit Repair Cloud – a customer relationship management software
? Import new customers, data entry
? Be able to read through and select negative items on credit report
? Generate letters
? Send letters via letterstream
? View/Update dispute items
? Import credit reports
• Learn How to use letterstream
? Send letters via letterstream generated from CRC
• Answer phone and handle customer inquires regarding credit repair
? Taking and recording information for email communication and data entry
? Ability to use Google Voice for communication

Expectations:

• Strong work ethic
• Can keep and hold private information safe
• Desire to exceed
• Good attention to detail
• Communicate orally in English
• Communicate in writing via English
• High willingness to learn
• Ability to adapt and change
• Have creative thinking
• Be independent
• Google Voice capabilities
• Access to a VPN with USA servers

Software:
• Google Voice
• VPN
• Credit Repair Cloud
• Letterstream
• Instagram
• Facebook
• Twitter
• Adobe PDF
• Asana
• Email (Outlook, etc.)
• Clickfunnels
• Google Chrome