Customer Service Representative

Looking for: Customer Support Representative
• Work From Home
• Work for a US based ecommerce solutions company
This work Shift is day time (Eastern Standard Time - EST or EDT time zone).

This is a remote, FULL-TIME position, where you can apply your skills and hone new ones – as the company develops and trains!

If you are an “A – Player” who wants to be part of a cutting edge technical team, who handles meaningful work, with no commute, you will LOVE this opportunity.

How to apply:
Please send your updated resume, and an authentic cover letter explaining why you are the Customer Support Rep we are looking for ----------

Subject Line: Customer Support Representative


PEASE READ BELOW FOR DETAILS on Job Description, Tasks and Requirements.
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Job Overview:
The Customer Service representative is responsible for providing excellent customer support and care for a Point-of -Sales product system. The tasks for this person include: Supporting client inquiries via phone, email, chat, monitoring ticket systems, assisting with user experience quality assurance, etc.


Technical Skills:
• Proficient with Microsoft Office - Excel.
• Adept at using technology.
• Quick with navigating, learning and using ---------- petencies, Skills and requirements:
• Communication skills:
Customer Service Rep would require to speak with clients in the north America thus requiring excellent written and spoken business English. Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally

• Problem-Solving Skills:
Must anticipate that problems may arise and be persistent with communication.
Must be able to reach out to proper people within the company to collect the info needed for time/schedule/calendar entry - if it has not been provided by the engineer or a coworker.

• Customer Service skills:
Displays courtesy and sensitivity. Manages difficult or emotional customer ---------- ets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

• Dependability:
Takes responsibility for own ---------- mits to doing the best job possible. Responds to management direction

• Initiative:
Takes independent actions and calculated risks. Undertakes self-development activities.

Required Qualifications:
• Outstanding communication and writing skills in Business English.
• Must be proactive, an active learner, self starter, independent, takes initiative, problem solver, and be able to make decisions on their own.
• Must be enthusiastic about their work; always have the drive to do their job.

Duties and responsibilities are listed below, but not limited to the below items:
• Support client and queries via phone email or chat and monitor ticketing system.
• Assist with user experience quality assurance (4-5 hrs. of usability testing)
• Managing basic data entry, filtering, advanced calculation, Managing basic data entry, filtering, advanced calculation, vlook up, index matches

This is a full-time, position. 40 hours a week. Should be available during business hours Eastern Time
Travel: 0-25%
Expertise: Proactive, active learner, self- starter, independent, takes initiative, problem solver, able to make decisions on their own.
Job Type: Full Time
Location: Virtual/Remote

Years of Experience: Entry level

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You may submit your resume to ----------

About Arcane:
Arcane is US-based ecommerce solutions company specializing in the development and licensing of small business ---------- addition to offering managed hosting and ERP services, our PaaS and SaaS portfolio includes multiple point of sale solutions as well as business software to serve freelance and small business needs in the health and wellness market."