Junior Support Staff Needed

*This position requires working full time from Lapu Lapu City, Cebu.

Our company is looking for a full-time Junior Support Staff who has the drive to succeed and grow with our company. You must be able to posses the following skills:

Technical
- Must install new software products related to Facebook & Marketing. This may be desktop software or a wordpress plugin.
- Must create tutorial videos
- Must learn the KVSocial platform and be able to effectively plan and run Q&A and training webinars for this membership platform of ours.
- Must be able to install software and administer your own computer.
- Must be able to handle escalations of technical nature - html/css, ftp, etc.
- Must learn new software as the job requires it (camtasia, etc).

Webinars
- Attend webinars to answer the Q&A questions live
- Prepare for screensharing demos by setting up software, mock sites, mock facebooks to demo a concept or instruct.

Support
- Administer zendesk
- Develop policies and processes to streamline support
- Update support as new products are added
- Produce extensive video tutorials for products
- Produce pdf (word document based) support documents with screenshots and step by step instructions.

Reporting to Executives
- Produce a report of the status of support desk for every week/month, and other metrics such as time to solve tickets.
- Escalate concerns at the weekly executive meeting.

Must have
- Excellent Command of the English Language (both Oral and Written)
- A team player but can also work with minimal supervision
- Prior support desk or customer support experience
- Knowledge of HTML and Wordpress and Other Technical Skills
- Must be able to work during USA hours 8am-4pm EDT/NY time.
- Must often be able to work overtime and weekends - flexibility is good
- Must attend daily team meetings 8am EDT/NYC.

What it's like to be part of our team:
- We guarantee you a Full Time position (40-50 hours per week)
- You will are entitled to your 13th Month Pay

NOTE: There will be one day off weekly, that you will schedule with your other support colleagues.

Please start your response with "SUPPORT" so that we know that you have read the this job posting fully.