Super *ACCOUNT MANAGER* (for Digital Marketing Clients)

ABOUT US:
• We sell Google Ads (+supporting services) to Small Businesses in the US. Through our ongoing service, we help them: grow their business, get more customers & get more sales.

YOUR ROLE:
** YOUR #1 GOAL: Client Retention & maximise each client’s time with us (NOT client acquisition or sales, but those skills will be very valuable)
• You are the clients' #1 point of contact
• Responsibilities:
- ONBOARDING the client (after the Salespeople make the sale & they sign the contract)
- (Ongoing) Ensure they are happy with our service & the results. Maximise their satisfaction levels
- (Ongoing) Communicate and resolve any of their questions, issues etc.
- (Ongoing) Maintain client expectations
- (Ongoing) Be an expert and trusted advisor to clients
- (Ongoing) Quarterly/Bi-annual reviews & catch-ups with clients
• In terms of the Google Ads, you will NOT need to setup or execute ads. You will strategize & manage the people/team who do the ads.

**REQUIREMENTS:
* Excellent understanding of/experience with Google Ads (this is a MUST), and the supporting things around it (e.g. Google Analytics)
• Solid understanding of Digital Marketing Strategy, Concepts, Practices & Procedures (About: strategy, funnels, retargeting, conversions, ROI, FB ads, etc.)
• Good understanding of Business, Business Growth, Sales Processes & Business Operations
• Excellent English, negotiation, presentation & communication skills ( you will need to talk to clients on the phone regularly)
• Excellent problem solving skills (ongoing prevention & fixing problems)
• Good understanding of US market & culture
• Requirements for the AM's English accent level is 8.5+/10 (Minimum)
• Written English skills: 9+/10 (Minimum)


OTHER ESSENTIALS:

INTANGIBLE SKILLS:
• KPIs: Can hit KPIs & can be accountable
• Proven track record in closing/retaining deals preferably in the Digital Marketing space
• Good common sense & basic skills
• Fast-learner
• Great Problem solver
• Good attention to detail
• Adaptability: can adapt well & fast to unfamiliar situations, big challenges & changes.
• Can always find a way to get results.
• Hard working & will go the extra mile
• Speed of execution: Fast & efficient worker
• Team: Works well in a team & can help the team’s overall performance
• Excellent communication skills
• Consistent - results, output & attitude

ATTITUDE:
• Always wanting & willing to improve
• Wanting, willing & humble to receive constructive feedback
• Resilient & able to bounce back well & fast from setbacks, rejection or failures
• Will never give up
• Results driven
• Self-motivated & ---------- n work independently if required
• No excuses. Takes full responsibility
• Honest, reliable & trustworthy
• Loyal long-term
• Hungry & really wants this job



**JOB NEEDS:
• Can work during US business hours (long-term & consistently) (MUST)
• Only wants a full-time & long-term job
• Limited issues with internet, power & equipment (if working from home due to COVID-19)
• Limited distractions & disruptions (if working from home due to COVID-19)
• Weekends & holidays not ---------- dicate if this is possible, if you can.


PAY GUIDE
In terms of the pay, it will be: BASE (30,000-80,000php/month) +Others +Performance Bonuses +Other Bonuses +Employment Benefits

We don't have an exact salary guide. We'll pay whatever the candidate's skill level is.


(Note: If you think you are better suited as a SALES REP (top goal: sales), we have another job opening for this role too)




*[STEP 1 to APPLY]
Please answer the following questions via message:
(1) Why are you a suitable, long-term candidate? (Max. 3 sentences) What's your experience in this kind of work? (Max. 3 sentences)
(2) Please clearly tell us your long-term goals & aspirations for yourself (Max. 6 sentences).
(3) How much do you want this role and why?
(4) Do you have Digital Marketing & Google Ads experience (doing it/selling it)? If so, please describe. (Max. 3 sentences)
(5) In your opinion, what makes someone a great Account Manager & why? (no maximum length) (most important question)

Thanks for your time!
*Looking for someone to start ASAP!