Appointment Setter & Virtual Assistance

Summary

We are looking for a motivated and energetic individual to join our team. Our ideal candidate is able to use their business knowledge and charm to engage potential customers and increase B2C sales through social media. Most of the work will be done via texting but from time to time it will be over the phone. This position is full time and during U.S business hours.

Duties and Responsibilities

- Serves customers by providing product and service information
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Schedule appointments or sales consultations
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer
needs.
- Prepares product or service reports by collecting and analyzing customer information.


Customer Service Representative Qualifications / Skills:

Customer service
Product knowledge
Market knowledge
Quality focus
Problem-solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Perfect English skills