Commercial Refrigeration Customer Support

A Position is available for a refrigeration technician who is looking for a change into the BPO industry. We would like to add you to our growing customer support team in 2021. Our business is in the Australian Restaurant Equipment Industry.

About Us

---------- is an online business which sells Commercial Catering Equipment and restaurant appliances for many industries in Australia and New Zealand including Restaurants & Cafes, Education, Aged Care, Medical and Building.

We supply commercial fridges and freezers, cooking equipment, coffee machines, furniture, dishwashers, stainless steel benches and other food service/catering equipment.

Our business is made up of a small team of multi talented and flexible sales and IT professionals (mainly located in the Philippines). With low overheads we are able to provide sharp market pricing and generally pass savings onto our customers.

About the Role

We have an immediate opportunity for a proactive and experienced refrigeration technician or customer service assistant with experience in our industry to join our growing ---------- this role, you will be responsible for supporting customers over the phone and via email with technical support handling, mainly around commercial fridges and freezers but also other general support requests for hospitality appliances.

You will be responsible for:

· Being a key contact for (answering) support related inbound calls and website visitors
· Submitting service request forms to suppliers
· Following up service requests with suppliers
· Liaising with customers to ensure their service request happens quickly and smoothly
· Explaining technical aspects of restaurant equipment to customers
· De-escalating irate customers with refrigeration issues (especially over the summer months)
· Suited to someone with prior knowledge in kitchen equipment or hospitality

About You

To be successful in this role, you will demonstrate strong attention to detail and a keen interest and commitment in supporting the service of key clients. You will have the ability to handle multiple tasks and prioritize them effectively, and be willing to learn and support the daily activities of the business to support our current ---------- addition you will be able to demonstrate the following:

· strong experience with refrigeration.
· experience within the hospitality or kitchen equipment industry
· experience within comparable industry with heavy technical knowledge requirements
· sound knowledge of Excel, PowerPoint and Word and Google Drive apps such as Sheets & Docs
· experience using CRMs such as Zoho, Agile, etc
· exceptional communication skills, both verbal and written
· naturally helpful nature and willingness to assist wherever needed
· not a time-thief (we regularly check screenshots of your work diaries)

This is an excellent opportunity to join a growing online business.
If you are looking to join a small but effective team and are ready for a new challenge then please apply and let's chat!

Please include a recent voice recording or you will not be considered!

AND bonus points for a sample letter explaining why the fridge the customer purchased is not suitable due to their shop having too high ambient temperature!