Account Manager

Do you see yourself as someone who is proactive and passionate about a company’s products and services, and most especially, the clients they serve? Then you could be the right fit for our Account Manager post!

About MSPbots.ai
MSPbots.ai is a startup robotic process automation (RPA) platform, designed to help IT-managed service providers (MSP) to automate their day to day processes to improve productivity, reduce human errors, and free up employees from mundane and repetitive tasks.

Why should you consider joining MSPbots.ai?
Read about Daniel’s story at ----------
Watch his YouTube intro video: ----------

Job Description:
The Account Manager will be in charge of managing MSPbots’ client relationships by establishing long-lasting, trusting, and mutually beneficial relationships with their contacts, always striving to find the products and services which best fit the individual needs of the client. The work hours and schedule for this post preferably would be from 8 am-5 pm CST (10 pm-7 am PHT), Monday to Friday.

Key Responsibilities:
- Manage Client Life Cycle
- Build strong relationships with existing clients, key decision makers and stakeholders to understand their application priorities and challenges
- Provide existing clients relevant information on how they can optimize our software solutions to ensure client satisfaction, and manage application usage by responding to inquiries via phone calls, chat, or email
- Collect feedback and suggestions from clients and work out appropriate action plans
- Collaborate with internal teams to fully optimize the client experience

Job Requirements:
- 1-3 years of customer success or account management experience preferably within enterprise software or SaaS
- Excellent interpersonal skills and confidence to establish a strong business relationship with clients and stakeholders
- Excellent written and verbal communication skills
- High level of comfort with technology
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology, Business Studies/Administration/Management, Marketing or equivalent

What’s in it for you?
- Permanent Full-Time Work-From-Home Position
- $3-$5/hr (depending on your work experience)
- HMO (employee & a dependent)
- Life Insurance
- Reimbursement for Dental and Vision
- 12 PTO credits in a year (if unused, convertible to cash!)
- US Holiday Pay

HOW TO APPLY:
Take our pre-employment assessment tests by accessing the link below:
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IMPORTANT:
Before taking the assessment tests, please make sure that your internet connection is stable and the device you're using won't cause you any inconveniences while taking the tests. And most importantly, please prepare yourself both physically and mentally. You'll only receive a notification from us via email if you passed the assessments. After getting the email, the average processing time of your application would be 3-5 days only!

We're looking forward to have you on our team! Apply now!