Technical Support Representative (IT HELPDESK)

JOB RESPONSIBILITIES:
-Troubleshoot technical issues of customer over the phone
-Respond to inquiries, concerns and requests about products and services
-Provide quality assistance in an instructional and informative manner
-Basics on broad-band connections, etc. how to solve issues on internet Troubleshooting exp. In Basic network.
-Basic Knowledge on control panel applications
-Basics of MS-office
-Knowledge on LAN/WAN/internet applications
-Basics on broad-band connections, etc. how to solve issues on internet
Troubleshooting experience in Basic network, Windows operating system, blackberry troubleshooting, OUTLOOK, HARDWARE PRINTER ISSUES, Basic Desktop/Laptop are troubleshooting.
EDUCATION:
-Completed at least two years with an I.T course
WORK EXPERIENCE:
-At least 6 months of Call Center Experience
Skills Required:
Qualifications:
-Must be at least 18 years old.
-Good communication skills
-Proficient with the use of the English language.
-Fresh graduates / Undergraduate/ Entry level applicants are encouraged to apply
NOTE: THIS IS URGENT.