Customer Service Agent

Naruhodo Solutions is a professional service provider based in the Philippines dedicated to helping start-up and established businesses by providing excellent customer support services.

We are currently looking for freelancers for email and chat support to join our growing start-up team.

ROLES AND RESPONSIBILITIES:
We are looking for a self-motivated individual with strong problem-solving skills and the ability to provide fair and accurate analysis of communications between customer support teams and customers.

This position will interact with all levels from customer support team members, to managers, to executive management.
We require a high level of professionalism and the ability to operate with the highest level of discretion and confidentiality.
You would be responsible for tasks including but not limited to:
Responding to emails and other messages from customers and giving them timely feedback;
Achieving consistently daily targets and other performance goals;
Serving as a mediator between customers and clients in cases of disputes;
Resolving product or service problems by clarifying the customer's complaint;
Determining the cause of the customer problems;
Selecting, explaining, and expediting the best solution to solve the problem;
Following up to ensure resolution.


REQUIREMENTS AND QUALIFICATIONS:
MINIMUM Laptop or Desktop Specifications:
1. Desktop
AMD Athlon 200GE or Intel i3 5th Generation above
8GB RAM
128GB Memory (ROM), SSD storage preferred but not required
Windows 10 OS / macOS 10.13: High Sierra (Lobo) / macOS 10.14: Mojave (Liberty) / macOS 10.15: Catalina (Jazz) / Chrome OS
Stable internet connection (minimum 5DL/5UL speed)
Optional: Headset with extended microphone (you can also have a regular cellphone headset with a built-in mic, we just need to hear you clearly with minimal noise)

2. Laptop
AMD Ryzen 3 or i3 6th generation
8GB RAM
128GB Memory (ROM), SSD storage preferred but not required
Windows 10 OS / macOS 10.13: High Sierra (Lobo) / macOS 10.14: Mojave (Liberty) / macOS 10.15: Catalina (Jazz) / Chrome OS
Stable internet connection (minimum 5 Mbps DL/ 5 Mbps UL speed)
Optional: Headset with extended microphone (you can also have a regular cell phone headset with a built-in mic, we just need to hear you clearly with minimal noise)

Other requirements:
No frequent power outage (no brownouts lasting longer than a day, no daily or weekly brownouts)
Strong critical thinking skills
Excellent command of the English language
Able to multitask



Qualifications:
We are looking for team players that possess the following:
Team Player Attitude - a positive attitude to not only our clients but also your peers and team leaders
Great Communication - Communicate effectively with your peers, and your team leaders
Constant Growth - Fast learner. Have the aptitude to learn and grow consistently in your position
High Dependability - Can be counted on to do quality work with little to no supervision. Always on time and ready to work.
High Productivity - Efficient with given tasks. An organized and efficient worker that produces high quality, error-free ---------- itiative - A self-starter. You take it upon yourself to report issues and ---------- novation - A true problem solver. You find solutions to problems. You enjoy making processes more efficient.

IMPORTANT!
Kindly fill up this form to be considered for this job post. Thank you!

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