Customer Service & Operation Assistant

Our company carries over 200 toys, party supplies, costumes, and indoor/outdoor decoration products that we sell both online and directly to brick-and-mortar retailers in the U.S.

This role involves the following:
1) Responding to customer queries in a timely and professional manner via Email, Shopify, Messenger, and Amazon Seller Center
2) Identifying customer needs and helping customers with special requests (e.g. replacement, refund, etc.)
3) Analyzing and reporting product malfunctions or potential improvements to product managers through answering reviews
4) Handling various tasks assigned by different departments within the company such as content writing, data entry, operational tasks to assist management, social media marketing, photo editing, etc.

Qualifications and Requirements:
* MUST HAVE EXPERIENCE WORKING Graveyard shift in the Philippines (Two shifts available: 10 AM-6 PM MST OR 12 PM-8 PM MST)
1) Strong organizational skills for data management and being able to multitask
2) Expert interpersonal skills in order to accommodate our customer and support other departments to the best
3) Teamwork skills, communication, and adaptability are important within this role
4) Demonstrates an understanding of our clients' products and services
5) Recognizes and responds to additional opportunities at existing customers
6) Able to work under high pressure and deliver excellent result in a short period of time
7) Strong cross-functional skills, willing to improve and listen to feedback & being able to work with various people
8) Ability to write and read Spanish and/or Mandarin is a Plus
9) Obtain a positive professional work attitude & comfortable working independently

Over time, this role may expand into other directions involving greater responsibility such as:
1) Data analysis
2) Marketing campaigns
3) Content Writing
4) Accounting
5) Management

Please include the following in your application:
(1) If you agree with the pay rate
(2) Your potential working hours in MST (mountain standard time)
(3) Copy of your resume
(4) Potential Start Date