Home-Based Sales Assistant

Job title: Virtual Sales Assistant
Hours: 8.30 am to 5.30 pm Mon to Fri (AEST) with 1 hour lunch break (preferable)


A brief overview of the position

We are looking for an awesome virtual sales assistant to join our existing world class team in Sydney, Australia.

As a team, we strive for excellence and we put in the effort to liken our services to that of a 6-star luxury resort – every detail and extreme attention must be taken to help our guests feel loved and totally satisfied in our ---------- this role, you will play an integral part in handling our prospective patients in the most effective way to guarantee we do our very best to ensure that our goals and targets are met. To succeed in this role, it is very important to be organized, attentive to detail and able to follow procedures and protocols.

Key Responsibilities & Duties:

MAIN TASKS:

You will be responsible for:

Making calls to prospective patients to briefly assess/classify their situation
and guide them through the next steps according to the call scripts that will be provided;
Answering calls and ensuring that all prospective patients receive a response from you within 12-18 hours;
Daily updating information on CRM and other apps (Cliniko: add notes for your calls, appointments (calls); ActiveCampaign Deals: add/update interactions (calls) and notes.)
Processing payments and keeping our financial information, patient’s credit card details and payment processing gateways secured at all times.

Other Tasks:
Attending Information Session – attend weekly video conference with prospective patients and our clinical director to provide any support and assistance required..
Sales support as needed such as social media inbox and comments management, data entry reporting, etc.

Requirements

THIS POSITION IF FOR YOU IF:
You work well under pressure and can meet targets/goals;
You are well spoken and fluent in verbal and oral English communication;
You are honest and trustworthy and can be trusted to process payments via eway and paypal from our patients on behalf of our clinic;
You have the ability to think 3-4 steps ahead of your existing task in order to plan for or foresee any potential issues that can either be prevented or addressed ahead of time so we can deliver stellar customer service;
You are mature, responsible and have a solid work ethic;
You are fast, accurate and have excellent attention to detail;
You are able to follow written and/or verbal instructions with minimal to no assistance;
You bring new ideas and suggestions on how you can improve the efficiency and effectiveness of your role;
You are a fast-learner and possess excellent attention to detail with a delightful attitude of service;
You are punctual, organized and uncomplicated;
You have the ability to complete multiple tasks in a fast, effective and efficient manner.

THIS POSITION IS NOT FOR YOU IF:

You believe you are here to be served rather than to serve;
You aren’t computer savvy and/or can’t get your head around computer programs easily;
You have a “can’t or won’t” attitude instead of asking “how could/would …”;
You aren’t into learning and self-improvement;
You aren’t resourceful in problem solving or you can’t effectively think on your feet;
You feel pressured easily and it affects your work negatively;
You have difficulty following verbal and/or written instructions.
You are not fluent in English.

Our Promise to You

Open, honest, real time feedback;
Clarity and transparency;
Lots of variety and challenge (And we expect you to sing out if the challenge is too great!);
An opportunity for growth and development;
The real chance to be on the ground floor of something that will become a major force for good and change in the world of patient care;
Positive reinforcement. We are a strengths based organization - meaning we focus on what’s working and building people up, instead of what’s wrong and tearing them down;
We fall in love our team as much as we fall in love with our patients;

About Our Company

Our Purpose at Natural Fertility Breakthrough is to serve our patients and help them overcome infertility and miscarriage, even when other treatments have failed.

We are an internationally renowned specialist team with patients all over the world.

We have a burning passion for making our contribution towards a better world for our existing and future generations.

Our purpose is to empower people to thrive by bringing focused attention and optimum health to their physical/biochemical, mental/emotional and spiritual lives towards self-actualization. (YES!!! We are absolutely fired up about people doing what it takes to become the absolute, TOTAL, very highest expression of themselves!)

Specifically, our promise and what we are known for is the application of our F.E.R.T.I.L.E. Method and 11 Pillars of Fertility Foundations to guide couples in leaving no stone unturned on their journey to optimising their fertility and their chances of creating the healthy baby of their dreams.

And our ultimate goal is to teach, inspire and motivate couples struggling with fertility problems who choose to do what it takes to become the very best version of themselves (in every way possible) to live their best life now – irrespective of external circumstances, including a baby.

We run proven, integrative and holistic treatment programs that positively transform people’s lives. Love and care for the people we are honoured and privileged to serve is intrinsically embedded in the DNA of our practice.

Outcomes / KPIs

Outcomes and How Your Success Will Be Measured

You are a well-liked and esteemed member of our family whose input continues to ensure the team:
Operates well with flowing communication;
Functions with the absence of administrative blunders;
You seek clarification, ask questions (and document by writing up the answers into a system checklist for your role) whenever required in order to ensure you deliver your role’s objectives to the highest possible standard;
You fully complete every task you begin without having to be reminded by anyone else;
Patients are nothing but complimentary regarding our excellent customer service and as a result of your input, as a team – there are no complaints or frustrations about our administrative service delivery;
Your role’s tasks are complete at the end of each day.
You will comply with patient confidentiality and all privacy and Security of Data Standards
After your training period (2 weeks) you are fully able to work uninstructed and unattended. You can walk into the office and diligently and effectively know exactly what needs to be done and you can deliver your role’s objectives without asking anyone “what needs to be done next” because you understand and follow the system and written procedures manual;
You fully complete every task you begin without having to be reminded by anyone else;
Your role’s tasks are complete at the end of each day.
You will be able to demonstrate that you have been able to take on more assigned tasks


Requirements to proceed to the next stage of the interview process

Please submit the following to: ----------

We would love for you to send the following requirements ASAP so we can further assess your application:

1. Please send through a recording of yourself speaking about any topic for 2 to 5 mins.

2. Take the DISC analysis test and send through a screenshot of your results: ----------

3. Please answer the following questions:
- Considering our company, what makes you think you are the best person for the role? What can you offer us that makes you stand out from others?
- Please give us a specific example on how you were able to make a "sale" from someone that was unsure or did not want to "buy".

Once you have sent through these requirements, we can let you know ASAP if we can move forward with the next stage of the application process.

Thank you!