Customer Service Representative/Patient Coordinator – Americas/EMEA/Asia Region

Main responsibilities:
1. Managing patient cases and responding to patient inquiries.
2. Processing all phases of the patient clinical assessments, handling diagnostics information, liaising with international medical centers, etc.
3. Ensuring exceptional patient experience
4. Liaising with the company’s global patient coordination team to ensure highest level of patient satisfaction
5. Working with other company teams to provide comprehensive services.
6. Call and provide all evaluation and coordination services remotely to the patients
7. Manage customer pipeline using customer relationship management (CRM) applications
8. Communicate clearly and professionally verbally and in writing
9. Represent the company and its products in an ethical and professional manner
10. Cultivate and maintain good customer relationships

Key Requirements:
• Professional level experience in a virtual environment; Candidates will be asked to demonstrate record (can be through references, etc.)
• Experience in working with patients will be considered a plus
• Ability to be trained on relevant customer relationship management software applications to manage clients / patients
• Solid computer skills – proficient in Microsoft applications
• A minimum of four (4) years relevant working experience
• Proven track record in meeting performance objectives
• Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background
• Effective listener and understanding customer expectations
• Ability to quickly establish rapport with Clients in a way that allows for a comfortable consultation.
• Ability to work remotely, reaching international customer base
• Shows/practices a commitment to ethical conduct.
• Works well under pressure and does not waiver in working as a team.
• Internet savvy to research customer details
• Availability to work a flexible schedule
• Fluent in English, both speaking and writing. Other languages like Spanish, Arabic, Russian, Chinese, etc. are considered a plus


The required specifications and with our content team so you will need to be a communicative individual, open and very cooperative.

Furthermore, you will have to have all the necessary hardware and software because this is a work-at-home fulltime job.

Candidate meeting all of the criteria above, please reply to anna.y@placidway.com with a current copy of your resume and a cover letter, both in English. We will not consider submissions received without a cover letter and not meeting above-stated criteria.