Client Support Specialist for an Australian B-corp Coffee Company

Our company

We are a B-Corp Certified speciality coffee roaster based in Sydney, Australia. Our Mission is to positively impact people and our planet through coffee. Our focus is on providing speciality coffee and exceptional service to both wholesale and retail customers. We work closely with coffee farms and source many coffees directly.

At the core of our culture, we are digital, design-centric and ---------- novation is key and we are constantly seeking change. We have high expectations of all staff and work collaboratively and energetically to fulfil our mission.

Join the team

We are looking for a Client Support Specialist - Tier 1 to assist the Operations team in maintaining and developing relationships with our wholesale and retail client base as well as facilitating other operational needs.

This role has the following core functions
-Experience above and beyond the below core functions would be an asset.
-Be the main and first point of contact for customers and clients
-Nurture the relationship of our large client database, proactively engaging with customers and wholesale clients in a professional, polite and positive manner
-Manage, resolve and take ownership of customer issues and enquiries and aim to resolve them at the first point of contact
-Contracts administration as well as facilitating client onboarding, re-contracting
-Engage with customers and wholesale clients in a professional, polite and positive manner
-Manage and maintain the online website content

*Previous experience using Amazon, Zendesk and Shopify will be a benefit in this role. Previous work in a blended B2B and B2C environment is also an asset. This role involves a large amount of experience and understanding of digital systems including Microsoft products, Google Drive and other digital systems and portals. The ability to understand and navigate digital systems will ensure you can hit the ground running and keep up with our fast-paced and evolving industry and company.

The candidate must live in a metro area, have access to high-speed internet and have their own computer. High level of written English communication is a must. Previous experience is necessary for the role.

Qualifications and knowledge:
-Minimum of 2 years in a similar position with related experience
- Experience in working with Australian Company
-Advanced understanding of digital systems, customer service, office coordination
-Outstanding communication skills, both written and verbal
-Key Stakeholder relationship building
-Sound understanding of word processing and spreadsheets (priority) and google sheets

Time: Monday to Friday (9:00 AM - 5:00 PM Sydney Time)


HOW TO APPLY: Please include the word "COFFEE CSS" in the subject ---------- nd in your cover letter and LINK to your updated CV.