French Mobile game customer service specialist

Description

As Century Game, we are a social gaming company who puts fun first for players worldwide! We started this journey in 2010, and now we employ over 300 people. Our headquarters is in Beijing, China and we have other offices in San Francisco and Shanghai. Our creative, fun, and hands-on teams are dedicated to making innovative and engaging games. We were listed as a Top 10 Game Developer on Facebook and we are one of the official top developers on Google ---------- w, we are looking for Game Operators to expand our Operations Team, a young international team where members speak as many as 20 different languages and come from over 25 different countries.

Skills & Requirements

· Gamer (preferred)

· Fluent in French

· Familiar with Microsoft Office/Google docs

· Customer service/Marketing experience is a plus

· Basic understanding of Chinese is a plus

· Candidates who qualify for a Chinese visa or candidates who can get a Chinese visa to come to China will have priority

Duties/Responsibilities

· Customer Service: Solve game related issues for players!

1. Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.

2. Manage and collect players' feedback on CS channels and community pages.

3. Compile reports for major questions and key CS metrics tracking.

· Community Management: Help players stay informed about game updates through different social media channels!

1. Manage day to day outbound communications and track key metrics.

2. Maintain communication with moderators to drive our community.

3. Create and administer surveys & share results with game studios.

4. Create fun contests and analyze their performance.

5. Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.

· Localization & Testing: Make sure games are translated correctly and running smoothly in your native language by testing them!

1. Translate from English to your native language, while retaining the style of the game.

2. Test translations and new functionalities before an update is released.

3. Report on game bugs or other glitches and issues.