Customer Support @ Fast-Growing Software Company

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IMPORTANT: PLEASE READ THE DETAILS AT THE END OF THE POST IF YOU WOULD LIKE TO APPLY.
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Howdy,

Booster Apps is a fast-growing software company looking for a full-time Customer Support Specialist to join us in providing world-class support for eCommerce apps trusted by over 600,000 Shopify merchants around the world.

This position is 100% remote, but applicants must be located in the Philippines.

What does the position entail?

- Providing live chat and email-based support on our Tier 1 support team that serves as the first point of contact for customers that reach out for help
- Respond to general inquiries with a friendly, professional tone and ready-to-help attitude
- Work closely with Tier 2 support to escalate tickets and ensure a smooth handoff between support teams
- Willing to help in any area of the product (help documentation, product research, etc.)
- Collaborate with all teams as an advocate for the customer

Requirements:

- Have 3+ years of email-based support experience
- Be a strong communicator with excellent written English skills
- You must be tech-savvy with some prior technical experience
- Be detail-oriented and able to document, track, and monitor problems in a timely manner
- Have experience using a ticketing system such as HelpScout, Zendesk, Intercom, etc.
- Able to be productive with little supervision
- Be enthusiastic about solving problems and helping others!

Nice to haves, but not required:

- eCommerce experience
- Experience with the Shopify platform
- Basic HTML and CSS skills

Things we love:

- Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy.
- Helping over 600,000 Shopify merchants who have used our apps.
- Having a stress free work environment!

Things we avoid:

- Micro-managing
- Egos
- Drama

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HOW TO APPLY: FOLLOW THE INSTRUCTIONS BELOW
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Does this sound like you would be a good fit? Please visit the link below and complete the application form to apply:

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Cheers,
The Booster Apps Hiring Team