Customer Support

Looking for a Email&Facebook Comments Customer Support V.A. For Shopify Store

We are an e-commerce company with a small online store selling two product online.
We are looking for someone who can work full time from 10 am-6 pm PHILIPPINES time. It can be further adjusted. The virtual assistant will need to:

a. Do Email customer support on an eCommerce website
Tasks Includes:
1. Orders delivery checking
- maintain a database of problematic orders (delay or loss)
- check the status once in 72 hours and inform the owner of the site.

2. Email Customers Support:
- respond to customer requests about the delivery status of their order
- keep a database of problematic orders (delay or loss)
- get feedback from customers about convenience

b. Do Chat and Facebook customer support on an Facebook Page
Tasks Includes:
- answer questions about a product
- offer discount coupons in messages and lead the customer to the purchase
- respond to customer requests about the delivery status of their order
- get feedback from customers about convenience

c. Need to be a good decision taker and know how to tackle problems in eCommerce store. We need some one experienced. English fluent.

Salary will start at $200/month for full-time job (40 hours a week) and grow as we reach the monthly ---------- nd me your resume, tell me your previous background with shopify support and why I should hire you.

Only apply if you previous work experience with the mentioned tasks.