Loans analyst

The key tasks are managing the process for gathering information, proofing information provided and compiling the information to submit for a loan application to a lender. Then if the lender has any questions following these up until we get a final offer for the client. This process is complete when the client settles on their house / loan. We then maintain an ongoing relationship with the client with annual reviews.

Every day will be busy and varied, the range of duties and responsibilities will incorporate:


Key Responsibilities

• Ensuring the highest level of communication is applied to all clients both external and internal.
• Following lenders guidelines and best practices using software and tools provide submit client’s loans in a timely manner and work to get the best result for the customer
• Maintain up to date knowledge regarding lender policies by reading emails, attending training and reading lenders guidelines
• Prioritise daily and weekly tasks to maintain a good work flow as well as nurture new prospects
• Assess mortgage applications within credit guidelines
• Preparing documents for a client consult
• Cross checking clients documents against fact find for accuracy before submission
• Checking quality of documents before submission and making sure all they are required at there.
• Ensure that good communication is maintained for all client transactions using tools provided.
• Maintaining good service and communication with customers.
• Maintaining the marketing plan and implementing this where needed. Making initiatives for any new ideas regarding new customers
• Managing social media posts.
• Creating and maintaining a positive work environment.
• We seek at all times to improve our service to customers and internal practices, be pro-active in making suggestions
• Saving client files in accordance with our convention
• Following work practices as outlined and documented
• Any other admin tasks to support the business
• Managing Email inbox’s for both you and any brokers and actioning all items in a timely manner.
• Cross checking information supplied for an application so to ensure quality applications are submitted to lenders
• Maintaining knowledge of lender policies and guidelines
• Updating manuals and instructions as needed
• Complete tasks accurately and consistently in a timely manner to the highest standard within given timelines
• Liaise with clients and related parties through the underwriting process through to settlement stage
• Manage CRM maintenance of client records
• Preparing RPNZ reports for existing clients properties and making notes regarding, ownership, value, how long owned, lender
• Preparing RPNZ reports for clients potential new purchases.
• Managing the re fix pipeline in a timely manner
• General Admin tasks
• Phoning clients / prospects from the database
• Engaging with Linked in Contacts building networks

Qualification and skills needed:
• Customer service skills
• High level of oral and written communication skills
• The ability to quickly learn new software tools
• Basic excel skills
• Word skills to layout information
• Basic maths understanding and use of a standard calculator
• Good communication both internal and external
• Understand the nature of property ownership, and entities
• Maintain high attention to detail, ensuring all compliance requirements are met
Personal qualities required:
• Good leadership and management qualities
• Able to work under stress and delegate when required
• High personal presentation and hygiene standards
• Motivated enthusiastic and driven
• Honest and reliable
• Friendly and personable
• High standards of quality of work and service
• The ability to juggle and prioritise work tasks
• Problem solving
• Work unsupervised when needed.
• Good time management skills
• Think outside of the square when needed. All of our clients have different needs
• Positive can do attitude