PRODUCT SUPPORT SPECIALIST

JJob Description:

Available locations for a permanent job placement: Antipolo City, Talisay City, General Santos City

Product lines: General Servicing Equipment,Tools, Tires, Tubes, Flaps,Undercarriage

Overview:

We are looking for an independent and pro-active candidate who will be providing product support in the pre-sale, sale, and post-sale processes, with the goal of continually ensuring the product's top performance,thereby delivering customer satisfaction resulting to maximizing customer retention and market expansion.

Job Responsibilities:
Pre-sale product inspection and testing.
Pre-sale product assembly, as needed.
Manage and implement on-site installation, repair, maintenance, and test tasks.
Ensure proper turnover of product.
Facilitate technical training for handlers of product to ensure proper use or application.
Provide service and customer support during field visits or dispatches.
Diagnosing possible technical problems, determining and implementing proper ---------- prehend customer requirements and make appropriate recommendations.
Build positive relationships with customers.
Produce timely and detailed service reports, continuous monitoring data and analysis, and other technical documents.
Cooperate and communicate with other teams (e.g. sales, technical) and ensure smooth coordination.
Give applicable technical product analysis, forecasting, and advice to Supply Chain Management.

Requirements:

Holder of a technical degree or certification
At least 2 years of proven work experience in the field or ---------- puter literate, especially in using MS Office Applications (Word, Excel, PowerPoint)
Excellent time-management skills.
Ability to work with flexible shifts and in actual field (construction, ports,and mining sites)
Willing to travel.
Willing to travel abroad for meetings,conferences, trainings, and seminars, as applicable.
Familiarity of product lines as enumerated above.
Good communication skills.
Legible handwriting
With a valid code 2 Driver's License with an impeccable driving ability and ---------- nd the following to ----------

Needed:
Application Letter, Biodata, Resume, Transcript of Records and COE as applicable