Project Coordinator

We are a small home improvements company, but growing. We carry home improvements projects out for customers around Manchester, UK.

Who Are We Looking For?

We’re looking for a dedicated individual who has an attention to detail to help coordinate our projects. You will be responsible for making sure the projects run smoothly by liaising with the installation team, customers and Director of the company. A good telephone manner is very important.


Task Will Include;

Lead management
• Manage leads that come in to customer relationship management (CRM)
• Telephoning customers to book appointments for the surveyor.
• Follow up with customers after you have sent the quote
• Keep customer relationship management (CRM) platform up-to-date with call logs, documents etc.
• Create quotes documents for customers using an established template
• Follow up with customers after you have sent the quote
• Create contract documents for customers using an established template and send to the customer to sign electronically
•
Project coordination
• Liaise with customer / installers to find suitable dates to carry out project
• Send out pre-installation template emails to the customer
• Liaise with supply, installer and customer throughout the project where required
• Pay supplier invoices

Admin
• Upload invoices to bookkeeping software
• Input of data in to CRM
• Other admin tasks as and when required


Skills & experience required;
• Attention to detail
• Project management experience
• Excellent telephone manner
• Good at written communication, for emails.
• Experience of social media posting advantageous
• Diary management
• Email inbox management

Whilst we are growing we do not think the above tasks will equate to a full weeks work so some other tasks may be provided, like social media posting.

Training provided

Hours will be 7:00am-15:00pm UK time although some flexibility can be discussed.

15 days holidays paid holiday + 12 national holidays & 13th month salary provided.

Starting salary $400 with a review after 6 months