ACCOUNT MANAGER for a Top Australian Chat Process – Work-from-home

A SNAPSHOT OF YOUR ROLE:

We are looking for an enthusiastic, out of the box thinking Account Manager, to liaise directly with our clients and provide support to the Account Directors. You will be the main contact for the existing accounts in your portfolio.

Greechat is one of the largest and most established providers of Live Chat services. We have a team of over 200 professional agents working across a wide range of industries. We holistically manage live chat operation for our clients to deliver them all the benefits of live chat, without the drawn-out conversations.

Greechat focuses on these key areas of talent management: engagement, development, and culture to motivate, develop and deliver excellence for our clients.

YOUR DAY COULD SEE YOU:
1. Providing support to the Account Directors by fulfilling all tasks which are assigned by them
2. Liaise directly with our global clients to ensure their concerns are addressed in a timely manner and provide them with regular updates/reports
3. Acquire a thorough understanding of key Client requirements
4. Continuously propose solutions that meet the objectives of the business
5. Ensure the correct solutions are delivered to the Account Directors in a timely manner
6. Serve as the link of communication between Account Directors and Operations team
7. Prepare regular reports of progress and forecasts to the stakeholders using key account metrics
8. Provide support to the internal Operations and Quality teams whenever required
9, Create process flow charts for the clients

ELIGIBILITY CRITERIA:
1. Bachelor’s degree or above in any discipline or study program
2. Minimum of 2 years of account manager experience
3. Candidate must have a good moral character, integrity, and a personal initiative to strive for excellence
4. Advanced knowledge of MS Excel and MS Word
5. Outgoing, proactive, and have a strong desire to achieve targets
6. Must have excellent verbal and written communication and negotiation skills
7. High level of accuracy and attention to detail

WHAT SUCCESS LOOKS LIKE:
1. High customer satisfaction and efficiency rating
2. Excellent feedback from customers
3. Achievement of KPIs

You will be pleased to know that you can attend your complete interview rounds online, from the comfort of your HOME!!!

HOW TO APPLY:

To apply for this job, please send your resume including your three ---------- colors and your SKYPE ID at ----------

Only applications sent to ---------- will be accepted.

'Only those applicants can apply who are ready to work six days a week and rotational shifts'.

Please Note: As you are required to have your own laptop with decent specs and high-speed internet connection for this role, please provide a screenshot of your speed test result and computer specs.