Call and Live Chat Support for Shopify Store.

Need Call and Live chat support for 9 hours as per the US timing (10 Am PST to 6 PM PST)

Admin and Phone Support for an Online Store (E-Commerce). The agent has to do outbound calls and also receive inbound calls.


RESPONSIBILITIES

Communicate with customers through phone and chats.
Respond to customer queries promptly and professionally.
Work independently or in a team to achieve monthly sales quota.
Provide excellent services and ensure customer satisfaction.
Assist Customers regarding a return, exchanges, complaints, etc.
Make inbound and outbound calls to sell company products.

SKILLS REQUIREMENT

· At least 1 year of experience in handling Customers Queries over call
. Sales Experience will be preferred.
· Tech Savvy, Shopify Experience is a plus
· With the fast, stable internet connection
. Must have a laptop or PC
· Must be very organized and detailed oriented.
· Can Start ASAP
. Fluent English - American Accent or Neutral Accent

You will be trained about all the FAQs and all the probable answers.
Expected to attend and make 80-100 calls per Day as per this job profile.

Working days - Monday to Saturday

1. Are you working for other jobs
2. Are you comfortable working as per the US timing
3. Any past experiences of work in the same job profile
4. A voice sample in US accent - (Customer came to the website, added product to cart and didn't buy - Call the customer, Start with greetings, and try to converse with convincing him to complete her/his purchase, you can offer 20% discount)

If you think that you are qualified for the position, send your CV along with the answer to above mentioned 4 questions to ----------