Customer Care Agent (Email/Chat)

Are you a great people person? A natural customer advocate and enjoy helping people? Do you love problem-solving and research?

If you’re nodding your head so far, keep reading. You could be our new Customer Care Agent (Email/Chat).

You will help us assist customers through email or chat. The questions you’ll receive will deal with everything from product information, order inquiries, shipment questions and changes, payment authorizations, and more. The primary focus of the role is to provide customers with the required information as quickly as possible, primarily in a written format, using proper grammar, spelling, punctuation, and a professional attitude. Since you’ll work independently from your home office, you’ll need the discipline and ability to work remotely with your co-workers and ---------- ’s a big challenge. But it’s an exciting one. And the challenge comes with ample opportunities.

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Your Opportunity

Cyrixs Health is an online nutritional supplement company, and one of California’s fastest growing companies. We believe that great health starts with a happy and healthy immune system and it’s our passion to help people all over the world. That’s where you come in!

We’re seeking an experienced customer care agent who is sincerely keen on changing lives. We need someone to take the reign of our email inbox and fulfill customer inquiries. Are you in?

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Below are a few of the job responsibilities:

• Carefully and promptly respond to inbound customer inquiries via email or chat

• Provide excellent customer service through active listening and thoughtful responses

• Handle sensitive customer information with care

• Aim to resolve issues without escalating the issue to your supervisors by being proactive, patient, empathetic, and understanding

• Communicate and coordinate with colleagues through chat, phone, and video calls

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What Kind Of Person Will Crush It In This Role?

On top of being a friendly, caring person, our customer care agent needs to have some important skills to excel in this position. If the following sounds like you, please get in touch:

• This person should have a passion for helping others and be able to stay calm under pressure.

• Excellent organizational skills, attention to detail, and the ability to work independently

• Ability to quickly learn new software, services, and systems

• Positive attitude and energy that fits with our company culture. We hire a certain type of teammate so you'll find there are no “cases of the Mondays” here!

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How To Apply
So, do you have what it takes to become the next member of team Cyrixs Health?

Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicant. So, to make sure our future Customer Care Agent (Email/Chat) is the real-deal, will be a great fit, and will thrive at Cyrixs Health, we ask a little more than your run-of-the-mill job application:

If this sounds like a position for you, please respond to this job posting with your resume and cover letter. Please, read carefully:

1. Write a cover letter addressing:
• Why you're the best Customer Care Agent for this role. Give quantifiable examples of related achievements.
• Describe why you fit perfectly.
• What's the toughest challenge you’ve ever overcome in your life? How did you overcome it?
• How would you handle an upset customer?
• What do you do for fun?

2. Explain what you’re doing now for a job:
• If you don’t have one, explain why.
• If you have one, explain why you’re looking elsewhere.

3. Upload your cover letter and resume:
• Ensure that your cover letter and resume are saved and sent as one file.

**If you're having difficulties uploading our request listed above, please send them to ----------

Yes, our hiring process is challenging, but it’s our way of selecting the best-and your way of ensuring your Cyrixs Health teammates are tops.

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Note: Please include your cover letter WITH your resume in one document. Applications without a cover letter will not be read!

We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.